PRIVACY POLICY

Effective: September 16, 2025

Who We Are

This website is operated by Generation Live Events LLC, located at:
133 Grand Avenue, Ste A, Coral Gables, FL 33133
Email: info@onelinkmusicfestival.com

What Information We Collect

We may collect the following types of personal information:

• Full name

• Email address

• Phone number

• Mailing/billing address

• Payment details (processed securely via third-party platforms such as Stripe, Square, or PayPal; we do not store credit card numbers or sensitive financial data)

• Information provided through forms, surveys, feedback, contests, or sweepstakes

• Technical information collected automatically (cookies, analytics, usage trends, and tracking tools)

How We Collect Your Data

We collect personal data through:

• Ticket purchases

• Newsletter signups

• RSVP and contact forms

• Promotions, surveys, or sweepstakes entries

• Cookies and tracking tools for analytics and marketing

Use of Your Information

Your information may be used to:

• Process and confirm ticket purchases

• Send event updates and important announcements

• Provide customer service and respond to inquiries

• Run marketing campaigns and retargeting ads

• Monitor and analyze trends, usage, and activities to improve Services

• Facilitate promotions, contests, and giveaways

• Detect, investigate, and prevent fraudulent or unlawful activity

• Fulfill contractual and legal obligations

Marketing & Communications

• You may receive promotional emails, texts, or event updates from us.

• You may opt out anytime by clicking the unsubscribe link in emails or replying STOP to texts.

• Even if you opt out, we may still send essential service-related messages (e.g., ticket confirmations, security updates).

Children’s Privacy

• We do not knowingly collect personal information from children under 18 without parental or guardian consent.

• Minors should not purchase tickets without adult approval.

Sharing of Data

We may share your information:

• With vendors, consultants, and service providers under contract (e.g., ticketing, payment processing, analytics, and marketing support)

• In connection with a merger, sale, financing, or acquisition of all or part of our business

• When legally required to comply with court orders, law enforcement, or government requests

We do not sell your personal information for commercial purposes.

Security Measures

We take data protection seriously and implement:

• SSL encryption for secure browsing and transactions

• Access controls to limit internal access to personal data

• Ongoing monitoring for suspicious activity

Data Retention

We retain your personal information only as long as necessary for business, legal, or contractual purposes.

• Personal data will be deleted or anonymized when no longer required.

• We may retain certain information for legal compliance or dispute resolution.

International Users

By using our Services, you consent to your data being collected and processed in the United States.

User Rights

You may request that we:

• Update or correct your personal information

• Delete your personal information (subject to legal and contractual obligations)

To submit a request, please email info@onelinkmusicfestival.com.

Legal Compliance

While we are not currently subject to GDPR or CCPA, we strive to follow industry-standard best practices for transparency and consumer rights.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new Effective Date.

Questions?
Contact us at info@onelinkmusicfestival.com.